Shipping policy
Shipping Policy
Last Updated: June 2026
Welcome to URBEN SOLE. We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below.
Order Processing
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All orders are processed within 1–3 business days after payment confirmation.
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Orders are not processed or shipped on weekends or public holidays.
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During peak seasons, promotions, or holidays, processing times may be slightly extended.
Shipping Timeframes
Estimated delivery times:
Pakistan
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3–7 Business Days
International Orders
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7–20 Business Days
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, courier delays, or other unforeseen circumstances.
Shipping Costs
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Shipping fees are calculated at checkout based on the delivery location and order size.
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Any available free shipping promotions will be clearly displayed on our website.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).
Delayed Shipments
While we work with reliable shipping partners, delivery delays may occasionally occur.
If your order has not arrived within the estimated delivery period, please contact our support team and we will assist in tracking your shipment.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
URBEN SOLE is not responsible for packages delivered to an incorrect address provided by the customer. Additional shipping charges may apply for reshipment.
Customs, Duties & Taxes
For international orders, customs duties, taxes, and import fees may apply depending on your country's regulations.
These charges are the responsibility of the customer and are not included in product prices or shipping costs.
Damaged or Lost Packages
If your order arrives damaged:
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Take clear photos of the package and product.
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Contact us within 48 hours of delivery.
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Include your order number and supporting photos.
We will review the issue and provide an appropriate resolution.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
URBEN SOLE
Email: support@urbensole.com
Thank you for shopping with URBEN SOLE.