Refund policy
Return & Refund Policy
Last Updated: June 2026
At URBEN SOLE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may return eligible items within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be in its original packaging.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
The following items cannot be returned:
- Products that have been worn, damaged, or altered by the customer.
- Final sale or clearance items.
- Gift cards.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that shipping charges are non-refundable.
Exchanges
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will gladly arrange a replacement or exchange.
Return Shipping
- Customers are responsible for return shipping costs unless the item received is defective or incorrect.
- We recommend using a trackable shipping service for all returns.
Late or Missing Refunds
If you haven't received your refund yet:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us at:
Email: support@urbensole.com
Store: URBEN SOLE
Short Version for Product Pages
✅ 30-Day Easy Returns
✅ Secure Refund Process
✅ Damaged Items Replaced Free
✅ Customer Support Available 24/7
Shop with confidence at URBEN SOLE. 👟🌿